Store Policy

1. Programs Account Support Advisors

If you have any questions concerning your order, please contact Programs Account Support Advisors at (866) 983-1358 or via email at mckesson-cs@halo.com. To expedite service, please have your sales order number ready.

2. How your order is received

When you submit an order, it is transmitted securely to our office in an encrypted format.

3. Acknowledgement

When we receive your order, we will email you an order confirmation within 24 hours.

4. Changing or canceling your order

To change or cancel an order, please contact Programs Account Support Advisors immediately as there may be a chance that we have processed your order for shipment. We will take all reasonable steps to accommodate your request.

5. Payment

Orders can be placed by using one of the following credit cards: VISA, MasterCard, American Express or DISCOVER. If purchasing via PO, your invoice will be uploaded back into Ariba.

6. Standard Return / Exchange Policy (No Errors)

To initiate a return or exchange, please include a copy of the packing slip or invoice that arrived with your order. On that document, indicate whether you would like a credit or an exchange so our warehouse team can process your request accurately. Items must be unused and in original packaging. Please send your return to:

HALO Branded Solutions
1500 HALO Way
Sterling, IL 61081

Customers are responsible for return shipping costs and may use the carrier of their choice. We strongly recommend obtaining a tracking number for your shipment. Once your return arrives at our warehouse, please allow 7–10 business days for processing. Returns for credit will be processed and refunded to your original form of payment within 2 weeks of receipt of your return for the merchandise only. (Original shipping fees are non-refundable).

Incorrect, Damaged, or Defective Items (Our Error)

If you received an incorrect item or your order arrived damaged or defective, please contact our Programs Account Support Advisors at (866) 983-1358 advise them of your issue or they can be emailed at: mckesson-cs@halo.com and a Programs Account Support Advisor will review return options with you. All claims must be made within thirty days of receipt of goods and must include a copy of the original invoice or packing slip. Photos may be requested to help expedite resolution.